Terms of Use

General Terms and Conditions (GTC) - "Andresita's Palace"

Landlord: Dubravka Majer, K.A. Stepinca 45, 31000 Osijek, Croatia

1. Arrival / Checkin on whatever weekday from 4 p.m. The Checkout at the latest 10 a.m. Arrival and departure times apply to individually agreed weekdays. Departure must take place no later than 10:00 a.m. on the day of departure. If the departure time is exceeded by more than 30 minutes, an additional night will be charged. Other arrival and departure times can be agreed individually with the landlord. If the tenant does not appear by 10 p.m. on the day of arrival, the contract is considered terminated after a period of 48 hours without notification to the landlord. The landlord or his representative can then freely dispose of the object. A (proportional) repayment of the rent due to early departure is generally not made.

2. Special requests and ancillary agreements

Special requests and ancillary agreements are generally possible. They require written confirmation (via email) from the landlord.

3. Payment

The rental contract becomes valid when the down payment has been credited to the lessor's account. The deposit of 30% of the rental amount is due within seven days of receipt of the booking documents. After the deposit has been paid, the balance is due 30 days before departure. If the payment deadlines are not met, the landlord can withdraw from the contract. Failure to pay is considered withdrawal and entitles the tenant to re-rent.

4. Withdrawal

You can withdraw from the contract at any time. The withdrawal must be made in writing. In the event of withdrawal, you are obliged to compensate us for the damage we have suffered: • from the day of the booking confirmation by the landlord to the 121st day before the start of the rental period, no compensation • from the 120th day to the 61st day before the start of the rental period, the amount of the deposit • from the 60th Day up to the 15th day before the start of the rental period 50% of the total price • from the 14th day to the 8th day before the start of the rental period 80% of the total price If the cancellation is made less than eight days before the start of the rental period, the full travel price must be paid. The date of receipt of your cancellation message counts. Amounts already paid will be offset. You can provide a substitute who enters into your contract under the conditions stated. Written notification is sufficient.

5. Renter's Obligations

The tenant undertakes to treat the rented items (holiday home, inventory and outdoor facilities) with care. If damage occurs to the holiday home and/or its inventory during the tenancy, the tenant is obliged to report this to the property management immediately. Defects and damage already detected upon arrival must be reported to the landlord immediately, otherwise the tenant is liable for these damages. A reasonable period of time must be granted for the elimination of damage and defects. Claims from complaints that are not reported immediately on site are excluded. Complaints received by the landlord at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of any disruptions in performance, the lessee is obliged to do everything within the scope of his legal obligation to contribute to remedying the disruption and to keep any damage incurred to a minimum. On the day of departure, personal belongings are to be removed by the tenant, household waste is to be disposed of in the containers provided in the bins outside, crockery is to be stored clean and washed in the kitchen cupboards.

6. Privacy

The lessee agrees that necessary personal data may be stored, changed and/or deleted as part of the contract concluded with him. All personal data is treated with absolute confidentiality.

7. Liability

The tender was created to the best of our knowledge. We are not liable for any influence on the rented property due to force majeure, power and water failures customary in the country and storms. Likewise, there is no liability in the event of unforeseeable or unavoidable circumstances such as official orders, sudden construction sites or disruptions caused by natural and local events. However, the landlord is happy to help with solving the problems (as far as this is possible). Liability on the part of the lessor for the use of the play and sports equipment provided is excluded. The arrival and departure of the tenant is his own responsibility and liability. The landlord is not liable for personal belongings in the event of theft or fire. The tenant is fully liable for willful destruction or damage.

8. Final provisions

Photos and text on the website or in the flyer serve as a realistic description. 100 percent compliance with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the equipment (e.g. furniture) provided they are equivalent. Should one or more provisions of these terms and conditions be or become invalid, this does not affect the validity of the remaining conditions. The ineffective provision is to be replaced by an effective one that comes as close as possible to the economic and legal will of the contracting parties. European law applies. Place of jurisdiction and place of fulfillment is the place of residence of the landlord.